Refund & Cancellation Policy

Last updated: 21 August 2026

This Refund & Cancellation Policy applies to programming consulting engagements with Desktop Leafpoint — including Firmware Delivery Partnerships, Firmware Team Advisory retainers, Architecture Assessments, and Bring-Up Support Weeks. It does not cover physical product sales or software subscriptions, which we do not offer on this Site.

1. General eligibility

Fees are for professional time and prepared materials. Refunds, when due, follow the rules below and the statement of work for your engagement. Informational rates on the Site are not invoices.

2. Deposits

Multi-week delivery partnerships and booked bring-up weeks may require a deposit to reserve dates. Deposits are credited toward the final fee. Deposits become non-refundable if you cancel within fourteen (14) days of the scheduled start, unless we cancel or we agree in writing that a deposit may transfer to a new date.

3. Cancellation by you

• More than 14 days before start: prepaid fees minus any non-recoverable third-party costs (for example, prepaid travel) are refundable; deposits may be refunded or transferred by written agreement.
• Within 14 days of start: fees for reserved time are generally non-refundable; we may, at our discretion, offer a credit toward a future engagement within six months.
• After work has started: charges for completed weeks or delivered milestones are due; unused future weeks may be cancelled with written notice subject to the statement of work.

4. Advisory retainers

Monthly retainers are billed in advance. Unused sessions within a paid month do not roll over unless agreed in writing. You may cancel the retainer with thirty (30) days’ written notice; the then-current month is non-refundable once started.

5. Assessments

Architecture Assessments quoted as fixed fees: if you cancel before we begin document intake, we refund prepaid amounts minus an administrative fee of up to 10%. After intake begins, fees are proportional to work performed, with a minimum of 40% of the fixed fee once the review has started.

6. Rescheduling

Bring-up weeks and on-site days may be rescheduled once without penalty if you give at least ten (10) days’ notice and we have capacity. Shorter notice may incur a rescheduling fee of up to 20% of the week or day fee. Hardware arrival slips are common — tell us early.

7. No-shows

If client stakeholders miss a scheduled session without notice, that session is considered delivered. Repeated no-shows may lead us to pause the engagement.

8. Work already started / materials

Time already spent on analysis, code, travel booked at your request, or custom test fixtures purchased for your engagement is chargeable and generally non-refundable. We do not sell retail merchandise; “materials” here means project-specific purchases approved by you.

9. Refund process & timing

Email info@desktop-leafpoint.click with your engagement reference and reason. Approved refunds are processed within fourteen (14) business days to the original payment method when possible. Bank timelines may add several days.

10. Our cancellation

If we must cancel for reasons within our control, you may choose a full refund of prepaid unused fees or a reschedule at no extra charge. If force majeure (including board shipment failures outside anyone’s control) prevents work, we will discuss credit or partial refund in good faith.

11. Disputes

Governing law aligns with our Terms — Thailand. Contact us first so we can resolve fee questions quickly.

12. Contact for refunds

info@desktop-leafpoint.click · +66 74 000 329 · Office 7, 51 Placeholder Street, Hat Yai 00000.